Returns & Exchanges
At ColieCo, we want you to be completely satisfied with your sustainable fashion choices, which is why we offer a 30-day window for returns and exchanges on all eligible items. Please ensure that garments are unworn, unwashed, and still have their original tags attached to qualify for a refund.
Initiate Your Request
Log into our online returns portal using your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original eco-friendly packaging and include the printed return authorization form inside the parcel.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or post office.
Quality Check & Refund
Once our team receives and inspects your return for quality compliance, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing